Request account deletion

You can request deletion of your Özel Lotus Hastanesi mobile app and patient portal account and the personal data associated with that account.

If you can access your account

Sign in to the patient portal on the web. On “Profilim”, select the account and data deletion request button and confirm. An on-screen confirmation appears when your request is received.

If you cannot access your account

Use the KVKK data subject request form. In the subject field, state that you want your Özel Lotus Hastanesi app account and associated data deleted. We may verify your identity before processing the request.

Open the data subject request form

What happens next

Submitting a request does not delete the account immediately. Our staff review it and respond within 30 days at the latest. Your account and associated data are reviewed for deletion. Records that must be retained by law, such as medical records, may be kept for the applicable retention period. We will notify you of the outcome and any retention grounds.

Read our privacy policy